Service Delivery Manager

IT

Oirschot, Nederland

Are you passionate about IT and digital projects? Do you have experience in service management, infrastructure and operations support? Could you combine this with excellent communications skills and a high energy level? Then the position as Service Delivery Manager at Heras is definitely a great fit for you!

Who are we?

Starting in 1952 as a small family-owned fencing and gate company, Heras has grown into an market leader in providing perimeter protection solutions across Europe. We operate in six countries and employ over 350 people in the UK and 500 in The Netherlands with a global headcount of more than 1200 highly skilled experts. Together we design, manufacture, install and maintain approximately 3,000 kilometers of fencing and 18,000 gates per year with a turnover of € 240 million. In 2019 we were successfully acquired by Equistone.

Our culture, work atmosphere & values

Within Heras we have an informal, open and accessible culture. We are proud of our work, products and services. We are energetic, entrepreneurial and are fully committed to our three core values: commitment, reliability and expertise.

Your role

As Service Delivery Manager for Heras you are responsible for the day-to-day IT services that supports Heras business. Within this position you work together with procurement and external vendors to have the best quality of IT services delivered. You constantly learn, improve and further develop IT services together with the Heras business side and its partners. You are not afraid to stand up, your commitment to a seamless customer experience is what drives you! As Service Delivery Manager you thrive in a fast paced environment and driven by your high energy level, customer focus and excellent communicator skills you build bridges and strong relationships between various stakeholders. In addition, you are eager to be successful in this position and grow continuously!

Responsibilities

  • Connect stakeholders, manage risks, expectations and contract negotiations with vendors
  • Act as the owner (Project lead) for the entire lifecycle of our managed services and products, monitoring and improving the quality of the IT services of the vendors (SLA’s)
  • Manage project planning & workload with Heras managed services provider
  • Drive IT services and systems improvements and identify improvement opportunities, further development, implementation of (data) networking and security
  • Manage escalations on incidents and changes
  • Focus on IT Service Management improvement projects on strategic, tactical, and operational levels

Requirements

  • You have a Bachelor degree and are passionate about IT projects
  • You have at least 5 years of experience in IT service management, infrastructure and operations support
  • You are a team player with strong focus on stakeholder management and building strong relationships
  • You perform well under pressure and have the ability to set priorities and manage time effectively
  • You have a high energy level, excellent communication skills and willingness to succeed

What do we offer?

At Heras we offer you a position within a very dynamic, fast paced environment where every day is different with lots of variety. You will contribute to a safe environment that helps protect our society. You create your own future at Heras, there are plenty of opportunities to develop and grow yourself. In addition, we offer the following benefits:

  • Competitive salary
  • Lease car, Laptop, Mobile Phone
  • Possibility to work from home
  • Independent position and flexibility
  • Working for an European market leader
  • Interesting projects in the perimeter protection industry
  • Annual 8% holiday allowance
  • Annually 27 leave days + 13 ADV days
  • Pension scheme PME
  • Optional Health Care Insurance
  • Labour Agreement on Metalektro